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Contact

If you are evaluating adoption or run into something while using Vulinder, you can get help through the paths below. Checking the FAQ and Plans and feature coverage first resolves most questions right away.

Contact paths​

  • Product and adoption inquiries : Adoption-related inquiries such as plans, deployment form (SaaS / on-premises), and feature coverage are handled through the sales channel.
  • Technical support : Issues that occur during use are handled through the support channel via your organization administrator. Letting us know the reproduction steps and the screen (with the organization and service names, if possible) helps us investigate faster.
  • Plan and usage check : You can check your current plan and usage directly after logging in, under Billing · Plans in your organization settings.

Shortcuts​

Worth checking before you contact us

If "a certain feature is not visible," it may be a feature not provided under your plan or contract. (Plans and feature coverage) Behavioral questions like "I got an alert even though I did not run a scan" are covered in the FAQ.

Next steps​

Frequently asked questionsQuick answers about behavior and coveragePlans and feature coverageFeatures and limits provided by planQuick Start10 minutes from sign-up to your first scan