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Contact

If you are evaluating adoption or run into something while using Vulinder, you can reach us through the paths below. Leave your question and a representative will follow up; response time may vary with inquiry volume. Checking the FAQ first resolves most questions right away.

Contact paths​

What to ask about​

  • Adoption / quote consultation : Adoption-related inquiries such as plans (scan usage · seats) and deployment form (SaaS / on-premises).
    • SaaS plans : Can be purchased directly in Billing.
    • On-premises · large deployments : Handled through consultation.
  • Service maintenance inquiry : Incidents or technical problems that occur during use. Letting us know the reproduction steps and the screen (with the organization and service names, if possible) helps us investigate faster.
  • Other : Inquiries that do not fit the two types above.
  • Plan and usage check : Admins and managers can check the current plan and usage directly after logging in, under Billing.
Worth checking before you contact us

If a certain feature is not visible, it may be one of the following.

  • Your service is not of the type that provides it. For example, DAST is only available for the web service type.
  • You do not have the role permissions.

Behavioral questions like "I got an alert even though I did not run a scan" are covered in the FAQ.